huzy Privacy Policy

Definitions and Introduction

In this privacy policy, "huzy", "we", "us", or "platform" refers to the entity operating the huzy online casino and betting service, whose website address is huzy.cam.

"User", "you", or "your" refers to any person who visits the huzy website or uses its services.

"Personal information" refers to any information that can directly or indirectly identify you — such as your name, email address, mobile number, date of birth, financial transaction details, and so on.

huzy is committed to providing a safe, reliable, and enjoyable online gaming environment for users in Bangladesh. Protecting the privacy of your information is an essential responsibility in fulfilling that goal.

What Information We Collect

huzy collects information about you in various ways. The types of information collected are described below:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use of services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Bank account, bKash, Nagad, or Rocket number (for financial transactions)
• Username and password
• Information and comments submitted to customer support

2.2 Automatically Collected Information

When you use the huzy website, certain information is collected automatically through technical means:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device type and device identifier information
• Time spent on the website, pages visited, and click patterns
• Login and logout times and session-related information
• Information obtained through cookies and similar tracking technologies

2.3 Transaction-Related Information

Details of any financial activity, including deposits and withdrawals — such as transaction amount, time, method, and status — are stored.

Purpose of Using Information

huzy uses your information only for specific, lawful, and necessary purposes. Those purposes are set out in detail below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Confirming your identity and verifying your age (21+ confirmation)
• Processing deposits and withdrawals
• Providing bonuses, rewards, and promotional offers
• Providing customer support via live chat and email

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity
• Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Ensuring platform security
• Monitoring suspicious activity

3.3 Ensuring Responsible Gaming

• Identifying problematic gambling behavior
• Keeping limit-setting and self-exclusion features active
• Providing information and support related to responsible gaming

3.4 Meeting Legal Obligations

Information is stored and used as necessary to comply with applicable laws, regulations, and regulatory authority requirements.

3.5 Service Improvement

• Improving website performance and usability
• Personalizing services according to user preferences
• Planning new products and features

Sharing Information

huzy does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the limited circumstances below:

4.1 Service Providers

Trusted third parties that assist in our operations — such as payment processors, cybersecurity firms, and technology infrastructure providers — may access necessary information. All such parties operate under strict confidentiality agreements.

4.2 Legal Obligations

If information is required to be provided by court order, government directive, or applicable law, huzy will comply with that legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred, but users will be informed in advance.

4.4 With Your Consent

In any situation other than those mentioned above, we will obtain your explicit consent before sharing your information.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the huzy website. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Essential Cookies

These cookies are required for the basic functioning of the website — such as maintaining login sessions, security verification, and keeping the payment process running. Without them, the website will not work properly.

5.2 Analytics Cookies

These cookies help us understand how users are using the website — which pages are viewed most, how much time is spent, and so on. This information is not personally identifiable and is used to improve services.

5.3 Preference Cookies

These cookies are used to remember your language preference, game settings, and other personal preferences.

5.4 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may affect some website functionality.

Data Storage and Security Measures

To ensure the security of your personal information, huzy follows industry-standard technical and organizational measures.

6.1 Technical Security

• All data transfers secured with SSL (Secure Socket Layer) encryption
• Passwords stored using strong hashing algorithms — never in plain text
• Firewall and intrusion detection systems active
• Regular security audits and vulnerability assessments conducted
• Two-Factor Authentication available

6.2 Retention Period

Information is retained for as long as your account is active and for as long as required after closure to meet applicable legal obligations. Once the legal obligation period ends, information is securely deleted or anonymized.

6.3 Staff Training

huzy staff may only access specific information as required for their own work. All staff receive regular training on data protection.

Your Rights

You have certain important rights over your personal information. huzy respects these rights and aims to make exercising them straightforward.

7.1 Right to Access

You may request to know what information we hold about you. Once verification is complete, we will provide you with a copy of the stored information.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Some information can also be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your account be closed and your information deleted. However, information required to meet legal obligations may not be deletable before the designated period has passed.

7.4 Right to Restrict Processing

If you wish to limit the use of your information for a specific purpose, you may submit a request to that effect.

7.5 Right to Object

You have the right to object, in specific cases, to the processing of your information.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

Protection of Minors

huzy's services are for users aged 21 and above only. We never knowingly collect or store information from minors.

Age is verified at registration and identity documents may be requested if needed. If it is established that a user is under 21, their account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian believes their child is using huzy, please contact [email protected] immediately.

Changes to the Privacy Policy

huzy may update this privacy policy from time to time to improve services, reflect legal changes, or meet business needs. For significant changes:

• A notice will be displayed on the website
• A message may be sent to the registered email address
• The "Last Updated" date at the top of the policy will change

If you continue using the service after the updated policy is published, you will be considered to have agreed to the revised policy. We therefore encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to respond to your request appropriately.